Terms of service.

Who these terms are with

These terms govern the services provided by Alorny Ltd, registered in England and Wales under company number 17392604, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. In these terms, "we" and "us" mean Alorny Ltd, and "you" means the person or business engaging us.

They apply to every engagement unless we both sign something that says otherwise. Where a signed proposal or statement of work conflicts with these terms, the signed document wins for that engagement.

What we do

We build business automation, AI agents, custom software, websites and web applications, and we operate our own SaaS products. Anything we agree to build for you is set out in a written proposal or statement of work that lists the deliverables, the timeline and the price.

Work outside that written scope is not included. If you want something added, we will quote it separately before starting it.

How an engagement starts

• We talk through what you need, normally on a call.
• We send a written proposal with scope, deliverables, timeline and price.
• You accept it in writing, which includes email, and pay any deposit stated in it.
• We start work. The engagement is formed when we confirm your acceptance, not before.

Prices and payment

All prices are quoted and payable in United States dollars unless the proposal says otherwise. Prices exclude any tax that may apply to you locally.

• Fixed price packages are payable as set out in the proposal, normally a deposit to begin and the balance on handover.
• Invoices are due within 14 days of the invoice date unless the proposal states different terms.
• We may pause work on an overdue account after giving you written notice, and we may charge statutory interest on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998.
• You pay for your own third party services, such as hosting, model API usage, and any subscriptions your system depends on. We will tell you what these are before you commit.

If the work is not right

We do not offer a money back guarantee. What we offer instead is that we keep working. If what we built does not do what the written proposal said it would, we carry on at no extra cost until it does. No second invoice, and no argument about scope.

The one case where we refund

If we fail outright, meaning we did not build what you asked for and that failure is demonstrable against the written proposal, we refund the fees you paid for that piece of work. That is the only circumstance in which money goes back.

• A refund must be claimed within 14 days of the payment. After 14 days no refund is available on that payment, whatever the reason.
• The claim is judged against the deliverables written in the proposal or statement of work, not against a commercial outcome such as revenue, leads or rankings.
• You need to have given us the access, information and feedback the proposal said you would. We cannot fail to deliver on inputs we never received.
• Approved refunds go back to the original payment method within 14 days of the decision.

Third party costs you paid directly, such as hosting, domain fees, model API usage or advertising spend, are never refundable by us. That money went to them and not to us.

Full detail is on our refunds and cancellations page.

Plans and renewals

Some of what we sell is a plan you pay for on a repeating basis, such as a monthly service plan or hosting.

• Plans renew on the same cycle you bought. A monthly plan renews monthly. An annual plan renews annually. Renewal is automatic until you cancel.
• You can cancel at any time. Cancelling stops the next renewal. You keep the service for the rest of the period you have already paid for, and it ends at the end of that period.
• Cancelling does not produce a refund. A period that has already started is not refunded, in whole or in part, whether or not you used the service during it.
• We will tell you at least 30 days before any price change, and a price change never applies to a period you have already paid for.
• If a payment fails we will retry it and tell you. If it stays unpaid we may suspend the service, and we may end the plan if it remains unpaid after that.

What we need from you

• Accurate information about your process, and access to the tools the system needs to touch.
• A single named person who can make decisions and give feedback.
• Feedback within a reasonable time. If a project stalls on your side for more than 30 days we may invoice for work completed and close it.
• Confirmation that you have the right to give us access to any account or data you hand over.

Third party services

Most systems we build depend on services we do not control, including hosting, AI model providers, payment processors and the tools you already use. We choose them carefully and we integrate them properly, but we are not responsible for their outages, their price changes, their policy changes, or their decision to deprecate something.

Where a third party breaks something we built, we will tell you what happened and quote for the work to adapt.

Who owns what

On full payment, you own the custom deliverable we built for you: the code, configuration and content produced specifically for your project. We assign that to you.

We keep ownership of anything that existed before your project or that we develop generally, including our internal libraries, templates, tooling and know how. Where any of that is embedded in your deliverable, you get a perpetual, worldwide, non exclusive licence to use it as part of that deliverable.

We may describe the work in our portfolio and marketing in general terms. We will not publish your confidential information, and if you would rather we did not name you at all, tell us and we will not.

Confidentiality

Each of us will keep the other's non public information confidential, use it only for the engagement, and protect it with reasonable care. This does not apply to information that is already public, that you or we already had, or that we are legally required to disclose. It survives the end of the engagement.

What we do not promise

We will perform our services with reasonable care and skill, as required by the Supply of Goods and Services Act 1982.

We do not promise any particular commercial result. We do not guarantee a level of revenue, a number of leads, a conversion rate, a search ranking, or the continued behaviour of any third party platform. Anything we say about likely outcomes is an estimate based on experience, not a warranty.

Software is not guaranteed to be free of every defect. What we do guarantee is that we will fix defects in our own work that you report within 30 days of handover, at no charge.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, our total liability arising out of an engagement is limited to the total fees you paid us for that engagement in the 12 months before the claim arose. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss.

You are responsible for keeping your own backups of your data and accounts.

Ending an engagement

• Either of us may end an engagement by giving 14 days written notice.
• If you end it, you pay for work completed and for any third party commitments we made on your behalf.
• Either of us may end it immediately if the other commits a material breach and does not fix it within 14 days of being told.
• If you are a consumer rather than a business and you bought at a distance, you have a 14 day right to cancel under the Consumer Contracts Regulations 2013. If you asked us to start within that period, you pay for what we did before you cancelled.

Complaints

If something goes wrong, email contact@alorny.cloud with the detail. We will acknowledge within 3 working days and give you a substantive answer within 14 days. We would rather fix it than argue about it.

Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own jurisdiction.